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Did you receive a faulty or incorrect product? Don't worry, product quality and customer satisfaction are at the heart of our business. We endeavour to check each product carefully before dispatch and pack them with adequate protection to ensure that they arrive in perfect condition. We are very sorry if, despite this, you have received a faulty or incorrect product. We want to do everything we can to rectify the situation quickly and smoothly.
If you encounter such an unfortunate situation, we kindly ask you not to make a return notification. Instead, please contact us directly by sending a picture of the faulty or incorrect product to our customer service department at asiakaspalvelu@ninja.fi. This will allow us to process and resolve the matter more quickly. Thank you for your understanding and cooperation - we are here for you and happy to help!